UAD-2 Laptop/Solo - NO CARDS FOUND

[protokol]

ok so i get the card, insert, install software, update firmware, works fine.
30 seconds later the UAD panel says 'No Cards Found' and the card flashes 'Green-Red-Red' and repeats. I can take the card out and reinsert and it will do the same between 10-30secs later.

I try the card on my other system and get the same, i take the card to the retailer and same thing on their system.

I email UAD and they tell me "On occasion a physical product can become defective etc..". So i get a refund and find another one from another retailer and guess what... same thing again!

This time the card lasts longer though, this one can last between 2-5minutes. bizarre!
Same thing, on both of my systems.... i am at a loss to explain this, faulty hardware twice? from different retailers??

If the card worked on another system and it was only the one laptop then i would obviously i would be suspicious of the one system. I have looked through the forums and have found one other person who had this with the solo/laptop and had little response.

Also you should know that the card will drop out whether i am running ableton or not, it will drop out without any programs running at all.

My main testing system is:
Macbook Pro 17" - 3.06GHz Intel core 2 duo
4 GB 1067 MHz DDR3
128GB SSD
OSX 10.6.3
UAD Powered Plugins: 5.6.0
UAD-2 Laptop/solo firmware updated.

Express card slots were tested with other express cards and all worked fine.....

[balisani]

It looks like you at least get the card to play nice for a couple of minutes! On my end, I have been fighting a complete no show (after several months of play nice) since mid-April, without resolution

It's been a couple of months since your post, have you resolved this issue, and if so how?

To save you some typing, here's what Dan (of UAD) recommended I do then (none of which helped, but so you can just point out if one of these steps actually did the trick for you, if trick indeed there was):

We should try a complete uninstall/reinstall procedure. I realize you've said that you have reinstalled the OS but please go through this detailed procedure one more time following all steps...
COMPLETE UNINSTALL AND REINSTALL PROCEDURE (MAC)
NOTE: Please download a new version of the most recent UAD software installer from http://www.uaudio.com/support/uad/downloads/index.html
Before proceeding please quit the UAD Meter & Control panel and any other applications and then run a Repair Disk Permissions on your system. Using the Finder select GO/APPLICATIONS/UTILITIES/DISK UTILITY
Double click on DISK UTILITY. Select your system drive and then select REPAIR DISK PERMISSIONS.
When complete goto step 1 below...
1) Trash 'UAD Meter & Control Panel' folder. Please navigate to the following folder and throw it in the trash:
MacHD/Users/username/Library/Caches/UAD Meter & Control Panel
2) Trash ',plist' file. Please navigate to the following location on your Mac ( Mac HD/LIbrary/Preferences/com.uaudio.uad.plist). Throw this file ( com.uaudio.uad.plist ) into the trash.
3) Uninstall the UAD software. This is done by running the UAD installer again BUT this time when you get to the window for 'Custom Install' you should change 'Custom Install' to 'Uninstall' and then continue till the uninstaller is complete.
When complete you should do a cold reboot (full shut down rather than restart).
4) Check the following location on your computer...Mac HD/System/Library/Extensions/ Look for the following files in this folder - UADDriver.kext & UAD2Pcie.kext ... If either of these files is in the specified folder then throw them in the trash. If they are not there then they have been successfully removed with the uninstall process.
5) Look to see if you have any UAD Meter icons on your Dock or on your Desktop. If you have one on your Dock then select 'Remove from dock' (remove it from your dock) If you have one on the desktop then throw it in the trash.
When complete do a cold reboot (full shut down rather than restart) and then remove the UAD card and leave aside. Once removed boot up the computer.
6) Install UAD software again. Run the UAD installer and make sure you only select the UAD drivers for the cards you have installed in your system. The installer will default to UAD1 and UAD2 drivers... only 'check/select' for the cards you have installed in the computer (UAD1 for UAD1 cards, UAD2 for UAD2 cards, if you have both cards installed then 'check/select' both drivers). Also make sure you select the correct components *(AU,VST and/or RTAS).
When complete do a cold reboot (full shut down rather than restart). Now install the UAD card in the computer and boot up.
7) Authorize your UAD card. Launch the UAD Meter and open the Plug Ins window...then click the 'Authorize Plug Ins...' button to update.IMPORTANT NOTE - For All UAD v5.* Users: Launch the UAD Meter and open the Plug-Ins window... then click the 'Authorize Plug-Ins...' button to update. It is important that you do not login to my.uaudio and click the 'Download Authorization File' button to get a new authorization file. The 'Download Authorization File' feature is only for user running older UAD software ( pre v5.*) .
When complete do a cold reboot (full shut down rather than restart).
Regards,
Dan Becker

For anyone else who might read this, and feel the same pain, I've ruled out card failure: I tested on a friend's Toshiba (W7) and the card installed, authorized and even updated its firmware just fine. So I'm inclined to believe something's wrong with Snow Leopard/MBP/UAD2 Solo Latop combo (never even had a crash prior to upgrading to Snow Leopard).

My setup:
Model Name: MacBook Pro 17"
Model Identifier: MacBookPro2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.33 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP21.00A5.B08
SMC Version (system): 1.14f5
+
Fireface 800 (studio)
Apogee Duet (travel)
Logic 9.1

[tlkshowhst]

I too am having the issue. The light on UAD Laptop cycles from red to green. I'm on 10.6.4 running Macbook Pro i7. Did the above solution work for anyone. I've had no dice with it.

What frustrated me even further is I get a busy signal whenever I call tech support (yes, I did the online support request too).


I've invested a LOT of money into these uad plugins (not to mention that I bought the only new mac that should support it.)

Any solutions?

[Jostein]

Me too. Running 10.6.4 on a MBP i7. Works for some seconds and then justs goes red-green-red. No clue about what to do with this .. is this a Mac thing??

Cheers,
Jostein.

[robertober]

Hey Folks,

Sorry to hear you guys are having issues. Mine always works from a cold boot. Cold boot meaning start the computer up from it being completely off, not sleeping. I startup with the card in. It does not work if inserted after booting. UAD will work on that I hope.

I have 5.6 on a 2010 MBP 17" running 10.6.4, i7, 4GB, & matt screen. Solo purchased two or 3 weeks ago.

If I was you I would find a manager to talk to if tech support does not solve your issue.

Good Luck,
Robert
PS: Use the plugins with Audio Hijack, PT LE 8.04, and DP 7.2 .